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Shipping & Returns Shipping & Returns
All orders will be sent via US Postal Service Priority mail service (domestic), unless otherwise specified. Please allow up to 12 business days for shipping. We try to keep every item in stock and in quantity, though if an item you ordered is back-ordered, we will send you an e-mail alerting you, and it will be shipped as soon as we receive it.

After carrier attempts to deliver the merchandise three times, the order will be returned to House of HID and will only be re-shipped at the buyers expense. All returned items must have a return authorization number. A 20% re-stocking charge is normally assessed on all authorized returns.

International Orders

For International Orders, please e-mail us with the product(s), quantity, and shipping address for a price quote. Payment for international orders must be pre-paid by certified cashiers check, money order, PayPal or money wire transfer. All in U.S. Currency only. We use the US Postal Service for all international orders unless otherwise specified.

Return Policy

We must be notified of any returns within 10 days of delivery. In your e-mail please include the following:
  • Product(s) you ordered
  • Reason for return
  • Your name & address
  • Phone number and e-mail address


General Return Guidelines: Within 5 days of receipt of your order, you may return products that:

  • Are in their original packaging/unopened
  • Have original manufacturer information
  • Are not damaged
  • Do not have missing parts


All non-defective returns are subject to a 20% re-stocking fee.

All return shipping charges must be prepaid by the customer. There are no refunds on shipping. The cost of shipping will be credited only in those instances where the return is a result of our error. There is a 20% restocking fee for all non-defective products returned. This includes problems with: compatibility, driver/software conflicts, improper installation, etc. Please e-mail us with any questions you may have before buying.

Damaged Products

Please make sure the box or packing tape has not been damaged before signing for your package. If box looks like it has been tampered with or was damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately. We will respond to your e-mail within 24 hours and will guide you through a return and replacement process.

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